Editor's note: This podcast is produced by Innovate Fort Worth, a service of the UNT Health Science Center's Innovation Ecosystems. Cameron Cushman, assistant vice president of the Innovation Ecosystems, hosts the podcast. He also is member of the reader advisory council of the Fort Worth report.


 

Artificial intelligence (AI) is re-making how we do just about everything. One local company, Smart Action, is trying to improve the quality of the customer experience every time you have to call a support line for help. After just moving the company from Los Angeles to Fort Worth,  Gary Davis, the President and CEO, shares how he is interpreting human language using machine learning for better customer care experiences. Davis also discusses how he is plugging into the Fort Worth community and how he plans to help the local tech industry grow.

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